Frequently Asked Questions
Please refer to this page for any inquiries or concerns for your order timeline, delivery process, health and dietary facts, allergen information, and points of contact
How long will my order take to arrive?
Standard domestic shipments within the United States generally arrive within 4–7 business days. Under exceptional circumstances, fulfillment and transit may take up to two weeks. If your order has not arrived within 14 days, please contact our support team at support@climeproduct.com.
How do I request a cancellation?
To cancel an order, click the "Cancel Order" button in your confirmation email within
one business day of purchase. Alternatively, you can email support@climeproduct.com
for assistance.
Please note that cancellation and refund requests cannot be
processed beyond 24 hours post-purchase. For complete details, please review Section 9
of our Terms and Conditions.
What allergens may be contained in Clime’s products?
Clime takes health and safety as it’s highest priority. As such, please do not purchase any of our products if you have a known allergy to any of the ingredients listed on the containers. If you think you may have an allergy to any of our ingredients, please consult a doctor or healthcare professional before purchasing or consuming any Clime products. Our processing facilities may include past contact with our other products or lines of known treenuts, peanuts, or other plant-derived allergens. Therefore, if you have a known allergy to any of these, please consult a doctor before consuming any of Clime’s products. For more information on our return policy, please see point 10 - Allergens and User Responsibility on our Terms and Conditions page, which customers agree to before purchasing any product
I am currently taking a prescription pharmaceutical or frequently over the counter medication. Is it safe to consume Clime’s products?
Our team strongly advises consulting a doctor or healthcare professional before consuming any of our products if you are currently taking prescription or over the counter drugs. Do not consume any of our products while taking prescribed or over the counter pharmaceuticals. For more information on our return policy, please see point 2 - Products and Intended Use on our Terms and Conditions page, which customers agree to before purchasing any product.
Help!I have another question! How do I contact Clime!!
Our team takes great pleasure from communicating with our valued customers. to contact our team, please kindly send an email to: support@climeproduct.com We will do our best to respond at our soonest availability to help you with your inquiry.